Refund Policy

Refund Policy

1. Overview

At Panel House, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, and exchanges are accepted when you purchase from our Shopify store.

By placing an order on our website, you agree to this Refund Policy.

2. Returns Eligibility

You may request a return or refund under the following conditions:

  • The request is made within 14 days of receiving the product

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

  • Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Gift cards

  • Digital products or downloadable items

  • Items damaged due to misuse or normal wear and tear

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos or videos to verify the issue before approving a replacement or refund.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

  • Original shipping costs are non-refundable

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

8. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped and cannot be canceled.

9. Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider before contacting us.

10. Contact Information

For questions about this Refund Policy, please contact us through the communication channels available on our website.

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